Now To The Random Stuffage

Three, count them, three posts today. I might just be clearing off stuff before Lilies.

First, I want to take this time to tell Gateway to go to hell. I ordered a laptop from them on 25 May 2007 and received it several days later. In March, the system power supply died and I spent $45 shipping it back to Gateway and have them repair it. That took over a week, plus an extra day to wait before the shipping guy and I actually were able to me, a day that should not have happened but Gateway couldn’t provide me with a tracking number. On 26 May 2008, I pulled the system out of its case and it was doing some odd things, hitting a “t” actually put “t67 ” on the screen. I spent several days downloading virus checkers and keyboard mappers but that didn’t solve the problem. I called them on 3 June and they said they would fix it for $300. “Out of warranty, there’s nothing we can do.” As a former computer professional who did customer service I’m here to tell you that is crap. I had a Gateway laptop for 373 days at that point, and they had the computer, according to their records, for more than a week counting the 2 days to build it and the week to fix it. Counting the week or so I tried to diagnose the problem, I essentially payed $1750 for a laptop for 350 days. Not good. They specifically said that when they made their decision not to work with me they not only realized when I bought it, but had on their records how long they had had it. They also specifically said that warranty problems on a system don’t give any kind of credit to extending the warranty. In other words, they don’t care how little usage you get of the product, after 365 days *from the point you order the system, not the point you recieve it* they don’t feel they have any responsibility.

So, please tell anyone you know who is interested in buying a new computer to avoid Gateway, their customer service is some of the worst I have ever seen.

On to better stuff. I’m making progress with a whole bunch of things. Lilies prep is progressing. I almost have new armor. I’ve done some work on my comps. I’m stressed and tired and going too fast, but hey, I seem to like that because that always seems to be the case 🙂

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